Cancellation policy

Provence Villas Selection has concluded a Cancellation Insurance. This insurance is automatic and without additional charges. It applies from the payment of the deposit by the tenant. If the Tenant cancels his/her booking, he/she is insured in compliance to the Insurance Conditions which the tenant can read by clicking here to open the PDF.
Provence Villas Selection will refund the Tenant, deduction made by the insurance premium and 100 EUR handling fee, if the cancellation is genuinely proved by the Tenant in compliance with those Terms.
The Tenant's cancellation will be notified to Provence Villas Selection by email and accompanied by the relevant documents.

Special conditions in the event of a pandemie
In the event of a health emergency decreed by the French authorities, and provided that the rental data are in the period of the health emergency or the transitional regime for the ending of the health emergency, the refund of the cancellation by the tenant will be as follows:

• 100% of the amounts paid if the booking is cancelled more than 60 days before the start of the rental period
• 50% of the amounts paid if the booking is cancelled more than 30 days before the start of the rental period
less the insurance premium and 100 EUR handling fee.
• No refund for cancellations taking place less than 30 days before the start of the rental period
  In the event of cancellation by the Tenant for reasons other than those set out above and under the terms of the insurance, the Tenant loses the amounts he has already paid.

The cancellation due to the owner is covered in the cases clarified in the Insurance Conditions. No other cause of cancellation can be admitted on behalf of the owner. Provence Villas Selection can't be considered responsible of the neglect of the obligations of the owner.

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