Cancellation policy

Provence Villas Selection has concluded a Cancellation-and Vacation rental damage Insurance. This insurance is automatic and becomes effective as soon as the tenant has paid the deposit. In the event of cancellation by the tenant, he is covered under the strict terms of the insurance policy, which the tenant can consult by clicking here to open the PDF. He will also receive the complete insurance conditions attached to the e-mail of the booking confirmation.
In case of cancellation by the tenant in compliance with the cancellation insurance conditions and if he can prove the reasons for the cancellation by providing the documents required by the insurance, Provence Villas Selection will refund the amount already paid by the tenant, deduction made of the 3% insurance premium calculated on the total booking amount as well as 10% insurance excess, which has been retained by the insurance company, calculated on the amount paid.
The Tenant's cancellation shall be notified to Provence Villas Selection by email together with the relevant documents.

Special conditions in the event of a pandemie
In the event of a health emergency decreed by the French authorities, and provided that the rental data are in the period of the health emergency or the transitional regime for the ending of the health emergency, the refund of the cancellation by the tenant will be as follows:

• 100% of the amounts paid if the booking is cancelled more than 60 days before the start of the rental period
• 50% of the amounts paid if the booking is cancelled more than 30 days before the start of the rental period
less 3% insurance premium calculated on the total booking amount and 100 EUR handling fee.
• No refund for cancellations taking place less than 30 days before the start of the rental period
  In the event of cancellation by the Tenant for reasons other than those set out above and under the terms of the insurance, the Tenant loses the amounts he has already paid.

The cancellation due to the owner is covered in the cases clarified in the Insurance Conditions. No other cause of cancellation can be admitted on behalf of the owner. Provence Villas Selection can't be considered responsible of the neglect of the obligations of the owner.

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